Back in September of last year I wrote a post explaining how people use Twitter in the worst ways possible. I normal prefer to provide constructive criticism to those seeking guidance in online media, but these 7 items are some that I consider rookie mistakes. My hopes were that once many had learned that each was a social media faux pas, they would learn from the mistakes and change their Twitter approaches for the better.
As one might expect, there are still many more people “doing Twitter” all wrong, and these individuals outnumber those who have really grasped the platform. Hey, I guess that’s why there are consultants like myself available to help train people in the social space for the better, right?*
At the time I wrote my “rant” post if you will, I figured that would be that, and I would continue blogging about better business and social media approaches. As I look through blogs, fan pages, and Twitter profiles all day long, I come up with inspiration for new posts and the time (I have the jam-packed moleskine to prove it), but there is one aspect of my Twitter post that I’ve been dying to revisit in order to elaborate on. Care to humor me with this?
Here’s the one point that still greatly irks me:
the obsession with the auto (insert Twitter verb here)
Why must we automate such actions as direct messages and follow-backs on Twitter? How does this make sense for anyone to do? When you allow for a computer or some automated service to take the reigns of your Twitter account, do you not see how you are devaluing your reputation on the web? Your professional reputation? If you can’t even take on the task of deciding which individuals you would like to follow, why do you even bother creating your own tweets? Why not just sign up for a service that creates what they deem “relevant tweets to your following” and believe me, those services exist.
I haven’t even gotten started on the auto-DM. I’m honestly afraid to go in full rant mode for this one, so I will keep this part brief: if you can’t tailor a direct message that is personal to the given Twitter user, don’t bother sending one at all. The whole point of taking the conversation from the public space on the newsfeed to the privacy between you and the other individual is to have a one-on-one conversation. When you opt to send someone a generic message, it essentially tells this person, whether new friend, client, or other, that you don’t care.
Twitter interactions already take place with at least two devices standing between individuals in a conversation, so there is no need to add even more to this equation. If you really want to build a following, and build relationships via this platform, then start abiding by the definition of the prefix auto- and do it yourself. Take your Twitter account back and let the automated systems continue being used by those not in the know.
How do you feel about the “auto- era”?
*Shameless self-promotion. I admit, it might’ve been too easy.